Privacy Policy for
Alerto SOS

This Privacy Policy applies to:

• Alerto SOS App – Available for Android and iOS platforms.
• Alerto SOS Website – Hosted at alerto.in.

Legal Jurisdiction: The Privacy Policy is governed under the laws of India, but the app and website are accessible internationally.

a. Registration Data

When you register on the Alerto SOS app, we collect:

• Full Name
• Email Address
• Phone Number

Purpose: To manage user accounts, subscriptions, and provide core app functionalities.

b. Emergency Contact Data

Users can add emergency contacts, which are:

• Stored securely on encrypted servers for synchronization across devices.
• Accessible only to the user and not shared with third parties.

c. Location Data

Alerto SOS collects real-time GPS location data during SOS activations to share with your designated emergency contacts. Location data is:

• Only collected when the SOS feature is activated.
• Shared solely with your designated emergency contacts.
• Not stored permanently beyond the active SOS session.

d. Payment Data

To facilitate transactions, we use third-party payment processors (Razorpay, Cashfree). Payment details such as credit card or bank information are handled securely by these processors under their respective privacy policies.

e. Performance and Usage Data

We use the following tools for analytics and performance tracking:

• Google Analytics: Tracks app and website usage metrics.
• Firebase CrashAnalytics: Monitors app performance and identifies issues.

Note: Only anonymized data is shared with these third parties.

Alerto SOS requires the following permissions to deliver its functionalities:

User Control: Permissions can be managed via device settings. Some app features may not function without specific permissions.

• General Data: User data is retained until the user explicitly deletes it or their account.
• Emergency Contacts: Users can edit or delete emergency contacts at any time.
• Account Deletion: User accounts and associated data are permanently deleted within 90 days of a deletion request. Subscription-related data is retained until the end of the active subscription cycle, even if the account is deleted before expiry.

a. Types of Cookies Used

• Mandatory Cookies: Essential for website functionality (e.g., user authentication).
• Analytics Cookies: Google Analytics cookies to monitor performance and usage.

b. User Rights on Cookies

Users accessing the website from regions such as the European Union may opt in or out of analytics cookies. We recommend managing cookie preferences via your browser settings.

Users have the following rights regarding their data:

• Access: Request access to personal data stored by us.
• Deletion: Request deletion of account and associated data (processed within 90 days).
• Modification: Update or edit personal information via app settings.

To exercise these rights, contact us at support@aidify.co

We strive to maintain Alerto SOS functionality; however:

• App performance may be affected by technical issues or external factors such as network connectivity.
• We are not liable for losses incurred due to app malfunctions or delayed emergency response.

Users are advised to:

• Regularly update the app to access the latest features and fixes.
• Test the app periodically to ensure all functionalities operate correctly.

To protect user data, we employ the following safeguards:

• Encryption: Data stored on servers and local devices is encrypted.
• Secure Payment: Payment processing is handled by certified third-party providers.
• Access Controls: Only authorized personnel have access to sensitive data.

We may revise this Privacy Policy from time to time. Updates will be communicated through:

• Email notifications to registered users.
• Updates on the Privacy Policy page within the app and website.

For questions about this Privacy Policy or data practices, reach us at: